Writing
Developer Guides
Setup & Maintain 5 Developer Team Wikis
Paramount+ (Internal Docs), 06/07/2021 to Current
Details TBA
Data-Infrastructure Team + Docs (Created)
Google via AutoRoboto (Internal Docs), 2020
Built and published an internal data-infrastructure team site to keep stakeholders informed of processes so they could onboard and complete projects on their own. Published to wiki.
Generated text and sequence diagrams for user and dev guides, such as playbooks, expansion guides, data-protection policies, and more.
Used Markdown.
Getting Started Guide + Quick Start Video (Updated)
Google via AutoRoboto (Internal & External Docs), 2020
Improved internal docs so multiple global team Google Lens team members could use their home-grown debug tools effectively.
Distilled an unorganized 20-page document into several user guides: Getting Started, Use Case Guides, and Quick Start Video.
Combine Six Wiki Spaces Under One Parent (Update, Maintain)
Google via AutoRoboto (Internal Docs), 2019
Combined seven internal developer team websites into a single site.
Removed duplications. Updated and created dev. guides, user guide, and style guide. Formatted scripts, sample code, and API content.
E2E Testing (Created)
Paypal via Insight Global (Internal Docs), 2018
The Risk team built an internal tool for e2e testing. Both internal and external dev (API integration engineers for customers) needed to understand to use for different use cases.
I created a wiki guide with text and video to enable both groups to onboard quickly. I used various UI navigation techniques to provide a powerful yet seemingly simple user experience (UX) so users could start broad then dig down into details.
Proof of Concept: AWS Migration (Created)
Private Company (Internal Docs), 2017
Created four POCs with an engineering project manager for their AWS client project.
Playbooks
New Market Entry Playbook (Created)
Facbook via HCL (Internal Docs), 2021
Co-created a workflow diagram, document, and Asana template. This documentation enabled nine cross-functional teams to coordinate efforts to complete New Market Entry programs globally to help the organization scale. Added to internal wiki.
New Warehouse Setup Playbook (Created)
Facebook via HCL (Internal Docs), 2021
Co-created a workflow diagram, document, and Asana template. Added to wiki.
This documentation enabled twelve cross-functional teams to coordinate efforts to setup New Warehouses in different regions globally, to help the organization meet aggressive business scaling goals before the holiday season.
SKU Creation Playbook (Improved)
Facebook via HCL (Internal Docs), 2021
Created a SKU Creation Playbook so program managers and 14 international-cross-functional-teams could streamline the SKU creation process to meet aggressive business goals. Added to internal wiki.
Knowledge Base
KB: How do I set up one or more VLANs between a NETGEAR ProSAFE firewall and a smart switch? (Updated)
Netgear via Titan Staffing Solutions (Public Doc), 2016 http://kb.netgear.co ... wall-and-a
Updated and published this KB article for hardware end users.
KB: How do I add and manage multiple mobile devices for geofencing? (Created)
Netgear via Titan Staffing Solutions (Public Doc), 2016 https://kb.arlo.com/ ... geofencing
Created and published this KB article for end users of the Arlo Camera.
KB: How do I use 3D Touch to switch modes for all of my Arlo devices simultaneously? (Created)
Netgar via Titan Staffing Solutions (Public Doc), 2016 https://www.arlo.com ... ltaneously
Created and published this KB article for end users of the Arlo camera that wanted to use the geofencing feature with their iPhone 3D feature.
KB: How does Arlo Geofencing work and how do I set it up? (Created)
Netgear via Titan Staffing Solutions (Public Doc), 2016 https://kb.arlo.com/ ... -set-it-up
Enable Arlo camera end users to use the Geofencing feature via their iPhone.
FAQs
Chatbot FAQ Responses (Created)
Moveworks via CV Partners (Internal Doc), 2019
Objective: Serve customer employees curated IT, HR, and finance answers via the Moveworks bot on Slack, leading to customer cost savings.
- Created ~100 FAQ responses -Worked with the Customer Success Team to evaluate Tableau-generated data to determine which FAQ answers to create - Published responses into the software system that served to FAQs to the chatbot
ProSAFE Plus Switches FAQ (Updated)
Netgear via Titan Staffing Solutions (Public Doc), 2016 https://www.netgear. ... x#download
Update this KB article about ProSAFE Plus Switches.
User Guides
IT User Guide Merge Project (Updated)
Confluence (Internal Wiki), 2018
Updated twelve IT help desk guides so internal teams could complete office tasks, such as Using Zoom, Installing Adobe Creative Cloud, etc.
Grant Setup Procedure in Salesforce (Created)
CZI via Computer Futures (Internal Doc), 2018
New grant-making process was complex and unwieldy. Wrote an eight-phase process with procedures to enable grant-makers to add grants to SalesForce. Published to wiki.
K&W Laparoscopic Monopolar Instrument Instruction Packet (Created)
Stryker Endoscopy (Public Doc), 2000 http://Website no longer available
A graphics-only instruction guide that nurses use inside of the clean-room environment during surgery.
I drew the storyboard and shared with a graphic designer to crate and print directly onto the product wrapper a nurse would use within a sterile environment.
Security Writing
KB: Badlock Security Vulnerability Announcement (Updated)
Netgear via Titan Staffing Solutions (Public Doc), 2016 http://kb.netgear.co ... ar_organic
Updated and published this security vulnerability announcement to the company extranet on time.
KB: Authentication Bypass Using an Alternate Path or Channel (Created)
Netgear via Titan Staffing Solutions (Public Doc), 2016 http://kb.netgear.co ... ar_organic
Created and published this security vulnerability announcement by the deadline.
Marketing
Magazine: Rotary Club of Los Gatos Invests in our Future (Updated, Created)
Los Gatos Living, pp 20-21 (Public Doc), July 2018 https://clubrunner.b ... -Final.pdf
I recommended and laid out the interview method, added content, and enhanced the article that my associate created. The objective was to share how the club supports local youth, introduce the new president, and inspire community interest in the club. It was a
Feng Shui Event Postcard (Created)
Aelita Leto: Facebook Events Page, Post Card, 2018 https://www.facebook ... 070561475/
Created a hardcopy 1/4 page flyer for a feng-shui business owner to market her event.
It was published to Facebook to market the event. It was also handed out to potential clients at the time of the event to provide an upcoming schedule for the year.
Internal Intranet: Machine Shop Team (Created)
Stryker Endoscopy (Internal Doc), 2000
Created content for Styker Intranet Wrote and published five team-member biographies and five shop machines. Purpose: Provide the Santa Clara based machine-shop team increased presence within the global organization, and help company team members understand process for opening machine shop tickets.
888 3-Chip Camera Brochure (Updated)
Stryker Endoscopy (Public Doc), 2000 https://www.bioclini ... nce-manual
An end-user brochure that describes the tool surgeons would use.
Regulatory Writing
ISO Policy and Procedure (Created)
Advantech via Yoh Staffing, 2017
Created documentation that enabled the company to pass their FDA audit upon first inspection.
Administrative Access Policy & Procedure Document (Created)
Cisco via SmartWorks/InfoSys Internal Document, 2016
This confidential Administrative Access Policy helps developers build the management tool for a well-known, global enterprise company (valued at 40billion+).
Purpose: to keep the IT security needs of the company and its customers manageable and current.
Vulnerability Management Process & Procedure (Updated)
Confidential, 2016
Helped the network administration team to pass an ISO audit the first time.
The processes and SOPs to be used by sub-teams would help ensure that system vulnerabilities could be discovered and remediated.
SDLC Documentation for ISO 270001Certification (Created)
Jasper Wireless, 2014
This confidential SDLC process documentation was submitted to acquire the ISO 27000:2005 certification.
Help Centers
Updated 4 Help Centers to Enable Customers to Self-Certify Their Mobile Devices (Updated & Created)
Google via AutoRoboto, 2021
Co-created and published four external-facing help-centers so international augmented-reality-OEM-mobile-phone technicians could self-certify their devices. Content included text, images, code, and API content.
Manuals
SDC Pro Service Manual (Updated)
Stryker Endoscopy, 2000
A service manual for a tool that surgeons use.
SDC Pro User Manual (Updated)
Stryker Endoscopy, 2000
A manual for a tool that surgical teams use.
X6000 Xenon LightSource Service Manual (Updated)
Stryker Endoscopy, 2000 http://www.wemed1.co ... 20_185.pdf
An end user manual for nurses that use the Light Source tool in surgery.
688 One-Chip Camera Operating Manual (Updated)
Stryker Endoscopy, 2000
End-user manual for surgeons.