Technical Writer & Editor

Built and maintained six internal wiki spaces for frontend developers, streamlining onboarding and boosting cross-team clarity. Created modular, searchable guides that scale with team growth.

Revamped internal documentation to enable internal global software engineers to effectively use the Google Lens debug tool.

* Transformed a disorganized 20-page document into a five page guide sorted into these sections: Getting Started Guide, Use Case Guide, and Quick Start Video.

* Improved tool adoption and reduced onboarding friction across distributed teams.

Designed and launched an internal wiki for the Data Infrastructure team to support stakeholder onboarding and project completion, without hand-holding.

* Authored and structured various internal user and developer guides: playbooks, expansion guides, and data protection policies.

* Created supporting visuals such as sequence diagrams to clarify complex workflows.

* Published content using Markdown for seamless wiki integration.

Merged seven (7) internal developer team websites into one (1) wiki.

* Removed duplication * Updated and created dev. guides, user guide, and style guide. Formatted scripts, sample code, and API content.

The Risk team built an internal tool for e2e testing. Both internal and external dev (API integration engineers for customers) needed to understand to use for different use cases.

I created a wiki guide with text and video to enable both groups to onboard quickly. I used various UI navigation techniques to provide a powerful yet seemingly simple user experience (UX) so users could start broad then dig down into details.

Created four POCs with an engineering project manager for their AWS client project.

Updated and published this security vulnerability announcement to the company extranet on time.

Created and published this security vulnerability announcement by the deadline.

This confidential SDLC process documentation was submitted to acquire the ISO 27000:2005 certification.

This confidential Administrative Access Policy helps developers build the management tool for a well-known, global enterprise company (valued at 40billion+).

Purpose: to keep the IT security needs of the company and its customers manageable and current.

Created documentation that enabled the company to pass their FDA audit upon first inspection.

Helped the network administration team to pass an ISO audit the first time.

The processes and SOPs to be used by sub-teams would help ensure that system vulnerabilities could be discovered and remediated.

Update this KB article about ProSAFE Plus Switches.

Objective: Serve customer employees curated IT, HR, and finance answers via the Moveworks bot on Slack, leading to customer cost savings.

- Created ~100 FAQ responses -Worked with the Customer Success Team to evaluate Tableau-generated data to determine which FAQ answers to create - Published responses into the software system that served to FAQs to the chatbot

Co-created and published four external-facing help-centers so international augmented-reality-OEM-mobile-phone technicians could self-certify their devices. Content included text, images, code, and API content.

Updated and published this KB article for hardware end users.

Created and published this KB article for end users of the Arlo Camera.

Created and published this KB article for end users of the Arlo camera that wanted to use the geofencing feature with their iPhone 3D feature.

Enable Arlo camera end users to use the Geofencing feature via their iPhone.

A service manual for a tool that surgeons use.

A manual for a tool that surgical teams use.

An end user manual for nurses that use the Light Source tool in surgery.

End-user manual for surgeons.

Co-created a workflow diagram, document, and Asana template. This documentation enabled nine cross-functional teams to coordinate efforts to complete New Market Entry programs globally to help the organization scale. Added to internal wiki.

Co-created a workflow diagram, document, and Asana template. Added to wiki.

This documentation enabled twelve cross-functional teams to coordinate efforts to setup New Warehouses in different regions globally, to help the organization meet aggressive business scaling goals before the holiday season.

Created a SKU Creation Playbook so program managers and 14 international-cross-functional-teams could streamline the SKU creation process to meet aggressive business goals. Added to internal wiki.

Updated twelve IT help desk guides so internal teams could complete office tasks, such as Using Zoom, Installing Adobe Creative Cloud, etc.

New grant-making process was complex and unwieldy. Wrote an eight-phase process with procedures to enable grant-makers to add grants to SalesForce. Published to wiki.

A graphics-only instruction guide that nurses use inside of the clean-room environment during surgery.

I drew the storyboard and shared with a graphic designer to crate and print directly onto the product wrapper a nurse would use within a sterile environment.

I recommended and laid out the interview method, added content, and enhanced the article that my associate created. The objective was to share how the club supports local youth, introduce the new president, and inspire community interest in the club. It was a

Created a hardcopy 1/4 page flyer for a feng-shui business owner to market her event.

It was published to Facebook to market the event. It was also handed out to potential clients at the time of the event to provide an upcoming schedule for the year.

Created content for Styker Intranet Wrote and published five team-member biographies and five shop machines. Purpose: Provide the Santa Clara based machine-shop team increased presence within the global organization, and help company team members understand process for opening machine shop tickets.

An end-user brochure that describes the tool surgeons would use.

A description of the Pacific Lamprey's habitat, habits, characteristics, along with a tasty fact!

Robert W. Korn, Professor of Biology at Bellarmine College, asserts that explaining how organisms are structured using Cell Theory is "problematic" and should be "restated" using "Hierarchical Theory."